Tentative Bookings – Orso can be tentatively booked and held for seven days. If the function is not confirmed with a deposit, the booking will be automatically cancelled and the venue/date will be released for new bookings.
Confirmation – A function is not considered confirmed until we are in receipt of the Booking Agreement duly signed by the Client and the requested Deposit.
Payment Schedule – Payments are scheduled as follows:
Deposit – Upon confirmation, we require a non-refundable deposit of $1,500.00 which will be deducted from the final amount due.
Second Payment – Three months prior to the function we require 30% of your contracted minimum which will be deducted from the final amount due.
Final Payment – The final payment is based on final guest numbers (or minimum numbers, whichever is greater) and is required seven (7) days prior to the date of the function. Any additional or unexpected charges must be settled prior to the date of the function.
Payment will be accepted by direct deposit, bank cheque, cash or credit card with a 1.5% surcharge (we don’t accept AMEX).
Final Numbers – Any reductions to your final numbers the Tuesday before your wedding; please note this money will not be reallocated to other food or beverage as this will be used to cover the costs we have already out-laid out in food, beverage and staffing.
Cancellation by the Client – All cancellations must be made in writing. All fees to date will not be refunded.
Final Function Details – Final guest numbers, menus, beverage arrangements, entertainment, room set up, starting and finishing times must be confirmed seven (7) days prior to the function date.
Extended Hours – Should you wish to extend beyond the agreed time, an hourly charge will apply, which will include staffing costs, music, beverage and any other costs associated to the extension of time. All applicable charges must be payable in advance, prior to the date of the function.
Food & Beverage – The Venue is fully licensed and our policy does not allow food or beverage to be brought in unless prior arrangement has been made. If you are providing your own spirits please note a $160.00 flat rate for corkage will be charged. Spirits are only to be served from behind the bar after main course has been served.
The Venue is not licensed to serve alcohol on the wharf area and if in use a boat arrival or farewell, guests must be respectful of neighbours and their property. Guests are not entitled to loiter on the deck outside of the specified times.
Security – The Venue will not take any responsibility for the loss or damage to any equipment, merchandise, gifts or any personal items belonging to the Client or to any of the guests left on the premises prior to, during, or after the function.
Outside Contractors – For all functions, plans must be approved by the Venue at least fourteen (14) days prior to the function. The outside contractors must liaise with the Venue in all matters of delivering, set up and break down. Outside contractors appointed by the Client or by the Venue on behalf of the Client must at all times abide by the Venue’s regulations and instructions. Live entertainment must be approved by your wedding executive to ensure no restrictions
Compliance – Clients are responsible for the orderly behaviour of their guests and the Venue reserves the right to intervene where it seems fit.
Displays and Signage – No items are to be nailed, attached, pinned, screwed or glued to the walls of any area of the Venues unless otherwise approved by the Venue.
Damages – Clients are financially liable for any damage sustained to the Venue whether through the actions of their guests, outside contractors or any other persons attending the function.
Fire, Life and Safety – The Venue retains the right to adjust any set up to ensure fire, life and safety codes are not breached. No internal fireworks or free floating balloons are allowed in the Venue.
No special effects, including smoke machines, pyrotechnics, heaters, open flames, special balloons are allowed in the Venue.
Insurance – It is the Client’s responsibility to take out insurance for all items belonging to them or to their guests for the period those items are in the Venue.
Natural Disaster – The Venue takes no responsibility for any natural disaster e.g., flooding, fires, power failure, war etc.